Shipping & Returns

Shipping Policy

  • We want to get your purchase to you as quickly as possible. 95% of orders placed before 1:00 PST are shipped same day. 
  • Should you need to change your address or add to an order please call us as soon as possible 360-718-8988.

Delivery Time

Delivery time is dependent on availability. If we are out of stock or cannot get your order out within 3 business days, we will contact you. Most orders are shipped within 24 hours.

Our primary shipping service is USPS. All orders ship from our warehouse in Woodland, WA and should be received within 1-5 business days to all states with the exception of Alaska and Hawaii. Delivery time is estimated by USPS and cannot be guaranteed. If you would like a guaranteed delivery time, please select USPS Priority Express.

First Class Shipping
First Class Shipping is listed with the USPS as 3-5 business days. Please remember the 3-5 business days is the estimate by the USPS but not a guaranteed delivery date. Hawken Fishing is not responsible for shipping delays by the USPS. The only shipping speed with a Guaranteed delivery date is Priority Mail Express (see Priority Mail Express section below for information).

Priority Mail Shipping
Priority Shipping is listed with the USPS as 1-3 business days. Please remember the 2-3 business days is an estimate by the USPS but not a guaranteed delivery date. Hawken Fishing is not responsible for shipping delays by USPS. The only shipping speed with a Guaranteed delivery date is Priority Mail Express (see Priority Mail Express section below for information)

Priority Mail Express
Priority Mail Express is listed with the USPS as a 1 or 2-day service and includes tracking, proof of delivery, and insurance up to $100 with a money-back guarantee.

International Shipping

All Canadian shipments are sent USPS. International fees are applied at check-out.

How do I return an item?

Refund/Return Policy:

Original sales receipt must accompany returns. If you cannot find your sales receipt, please call us at 360-718-8988 and we’ll do our best to track down your purchase order.

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition.”

If an item is received damaged or is incorrectly shipped by us, please contact us immediately. We try very hard to ensure that each order is processed correctly, but mistakes do occasionally happen. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

If it’s our fault, shipping costs are on us. Otherwise, the customer is responsible for return shipping.

Bottom line, we want happy customers who will return. Your satisfaction is important to us!

 

Hawken Fishing